http://www.gamerroad.com/why-sonys-customer-service-stinks-on-ice/ Video Gaming, Computer Gaming and more Sun, 18 Dec 2011 03:33:00 +0000 hourly 1 http://wordpress.org/?v=3.3 http://www.gamerroad.com/why-sonys-customer-service-stinks-on-ice/comment-page-1/#comment-2413 Nathaniel Sun, 11 Apr 2010 21:05:11 +0000 http://www.gamerroad.com/?p=8049#comment-2413 It would help to hire people with analytical minds and good communication skills. While a lot of users really do need the "have you tried turning it on?" schtick, enough don't that you really need at least a few competent employees you can escalate to if the problem is legit, as this one clearly was. It would help to hire people with analytical minds and good communication skills. While a lot of users really do need the “have you tried turning it on?” schtick, enough don’t that you really need at least a few competent employees you can escalate to if the problem is legit, as this one clearly was.

]]> http://www.gamerroad.com/why-sonys-customer-service-stinks-on-ice/comment-page-1/#comment-2407 David Stephens Sat, 10 Apr 2010 23:10:50 +0000 http://www.gamerroad.com/?p=8049#comment-2407 Having recently dealt with some terrible customer service from a certain software vendor, I feel your pain. How hard is it to train these people so that they know what they're talking about rather than simply reading off a script of unhelpful suggestions? Having recently dealt with some terrible customer service from a certain software vendor, I feel your pain. How hard is it to train these people so that they know what they’re talking about rather than simply reading off a script of unhelpful suggestions?

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